Terms and Conditions

Introduction

These Terms and Conditions govern all orders placed with CLOTHREADY. Please read them carefully before ordering. The website is owned and operated by:

CLOTHREADY
Email: info@clothready.com

Disclaimers

We're not responsible for printing or typing errors, nor for obsolete items. While we use high-quality photography to represent products accurately, we can't guarantee an exact color match on your screen due to variations in device displays.

About CLOTHREADY

CLOTHREADY is a China-based B2B (Business-to-Business) clothing manufacturer. We specialize in custom blanks and full product development from tech packs, with our main markets being North America and Europe. We are committed to providing high-quality, efficient, and adaptable manufacturing.

These terms are the company’s general policy and don't replace specific agreements for each order. By placing an order, you agree to these terms. The most current version is always available on our official website, www.CLOTHREADY.com.

B2B Explanation

CLOTHREADY operates exclusively as a B2B company, selling only to businesses. All transactions are governed by commercial agreements. Clients must review and accept these terms before confirming an order to ensure a smooth partnership.

Minimum Order Quantity (MOQ)

Our standard international MOQ is 30 pieces per style and color (including 5 sizes). All custom orders require clients to begin a formal client process with CLOTHREADY before development can start.

Client Account & Tech Packs

To ensure quality and consistency, a comprehensive tech pack is required. We can provide a free template, but clients are responsible for the pack's completeness and accuracy. Our team will coordinate with your designer for any technical clarifications.

A complete tech pack should include:

Product Info: Model name, quantities per color/size, TCX Pantone references, measurement chart (cm), sewing details, and fabric details (structure, composition, weight).
Company Info: Company name, VAT/business ID, company address, project manager contact, and shipping details.
Label Info: Label and hang-tag details (layout, dimensions, placement).
Customization: Technique (e.g., embroidery, print), dimensions (cm), and placement.

If you don't have a complete tech pack, we strongly recommend consulting a professional designer. If you lack fabric references, you must send a physical clothing or fabric sample. Please note: Fabric analysis and development is a separate, paid service.

Tech packs that aren't 100% clear are subject to our team's interpretation, at the client's risk. We're not obligated to ask for missing details. The client is responsible for providing a complete and clear tech pack. Any alterations discussed via email are invalid unless updated and included in the final tech pack.

Prices and Quotations

We cannot provide pricing without a complete tech pack. The final price is confirmed only after a sample is created and production quantities are provided.

Quotes & Sample Costs

Quotes: Each quote is valid for 5 days.
Sample Development: All sample development costs are non-refundable and non-cancelable once the process begins.
Print/Embroidery: Development for prints or embroidery incurs an opening cost charged separately from the sample cost. This cost is non-refundable and non-cancelable.
Strike Offs & Labdips: These are also charged separately. Once initiated, these costs are non-refundable and non-cancelable.

Labels

Label production is outsourced to an external supplier based strictly on the client's design and specifications. We do not modify or validate designs. The client is fully responsible for the design's suitability. If the final labels differ from expectations due to design choices, CLOTHREADY is not responsible.

To ensure satisfaction, clients can develop a physical sample first and provide it as a reference. By approving a design, you accept that the labels will be produced exactly as submitted, with no modifications. Once production is confirmed and paid, labels are non-refundable and cannot be canceled or modified.

Labdips

Each Labdip (color swatch) costs $50 for colors not in stock. Labdips are developed in the specific fabric selected for the sample. If the fabric composition, structure, or weight changes, a new Labdip is required, as color variations will occur. You must include the Labdip request in your tech pack for each color.

Lead Times

Production: Standard timeline is 4 to 5 weeks. This can be affected by fabric availability and customization needs.
Sample Development: Standard timeline is 1 to 2 weeks.

To secure production slots, confirm orders as soon as possible. The dates provided are estimates, and any adjustments depend on availability. A regular tolerance of 2 to 3 weeks beyond the estimated time should be expected due to production flow, material availability, and unforeseen delays. Larger or more complex orders may take longer.

Holiday Closures

Our factory is closed during Chinese statutory holidays. All operations are suspended during these periods, so please factor them into your planning.

Chinese New Year (15 days, Jan/Feb)
Qingming Festival (1 day, Apr)
Labor Day (3 days, May 1–3)
Dragon Boat Festival (1 day, Jun)
Mid-Autumn Festival (1 day, Sep/Oct)
National Day (7 days, Oct 1–7)

Holiday periods are not included in standard lead time calculations. Orders confirmed near holidays may have extended timelines. To avoid delays, all orders and shipping schedules must be confirmed and paid at least two weeks before a holiday closure.

Pre-Production Sample (PP Sample) Policy

PP samples require 4 to 5 weeks for development and production. If changes are needed, they can be applied directly in production, provided they are clearly documented in the final tech pack. A meeting with our commercial team is highly recommended to avoid misinterpretation. If a new PP sample is required, an additional 4 to 6 weeks will be needed. Production begins only after all approvals and details are finalized.

Clients are responsible for ensuring all instructions are precise before approval to avoid delays. Any estimated deadlines or assurances provided by our team are projections and not binding obligations. Our official terms and conditions always take precedence over informal agreements.

Development Guidelines

Sample Development

Project Definition: The client provides all specifications (tech sheets, references, materials).
Quotation & Approval: We provide costs and timelines. Production starts only after formal confirmation and payment.
Execution: Sample production follows strict technical standards. Changes after production begins may incur extra costs and delays.
Shipping & Approval: Samples are shipped to the client, with a 15-day window to approve production or request adjustments.
Additional Samples: New samples require restarting the process, including a new development cost.

CLOTHREADY reserves the right to cancel a production request for samples not approved within one month of the client receiving them.

Samples are made with available fabrics and colors. If the selected fabric or color isn't in stock, a swatch or Labdip will be provided. All custom samples and services are non-refundable and non-returnable. Cancellations are only allowed within 24 hours of payment.

Changes to Tech Packs

Clients have 24 hours after placing an order to review the proforma invoice and tech pack. Any changes requested must be approved and incur a $150 fee for re-evaluation. After 24 hours, production proceeds with the last approved tech pack, and no further modifications are accepted.

Accessories & Communication

All required accessories (labels, hangtags, zippers) must be submitted before order confirmation. Adding accessories later will pause development and reschedule it based on the next available production slot. For example, a zipper added two weeks late could cause significant delays.

If the sample doesn't meet expectations, the client must order a new one. A second sample is recommended after adjustments. The client is responsible for the tech pack's accuracy, and discrepancies from unclear instructions are their liability.

Clients have 7 days after receiving a sample to report inconsistencies via a detailed PDF with images. The review process can take 15 to 30 days. If no feedback is received within 15 business days, the project may be canceled.

Production

Production begins after samples are approved. The approved sample must be returned to CLOTHREADY to serve as a reference. Proceeding without the returned sample is at the client's risk, as variations may occur.

Direct Production without Samples

If you proceed with direct production without a sample, you assume full responsibility for any discrepancies. Such productions are non-refundable, and CLOTHREADY accepts no liability if the final product does not meet expectations. Samples are strongly recommended for accuracy.

Post-Order Changes

Adding accessories after confirming a production order will pause production and restart the lead time, depending on the next available slot.

Production Order Cancellation Policy

Within 24 Hours: Free cancellation.
After 24 Hours: Cancellations may be approved depending on the production stage. If approved, a 50% cancellation fee applies, in addition to costs for accessories and fabrics.

Final Payment for Shipping & Storage

Clients must complete final shipping payment within 2 business days of receiving the invoice. Failure to pay will result in the order being moved to external storage.

Storage Costs: $120/day plus a $80 transport and handling fee.
Fabric Storage: We are only responsible for fabrics in storage for up to 1 month. After this, the client is responsible for any quality changes. Due to limited space, fabrics may be moved to external storage after 2 months, with costs passed to the client.

Note: Any defects resulting from prolonged fabric storage will be sent and charged at the regular price. The client must accept these faulty goods.

Tracking, Status, and Claims

Client Responsibility: Clients must request production status updates. We provide automatic notifications when a production stage is complete and the order is ready for shipment.
Claims: All shipments have a maximum claim period of 30 days. After this, the carrier assumes no responsibility, and we can no longer provide tracking. Any loss or misplacement after this period is the client's responsibility.

Shipping Terms (FOB Incoterms)

CLOTHREADY operates under FOB (Free On Board) Incoterms. Our responsibility ends once the goods are loaded onto the vessel at the port of shipment in China. All risks and costs transfer to the buyer at this point.

Final Shipping Payment: Payment must be completed within 2 business days of receiving the final invoice.
Preparation Time: Even after payment, an additional 3 to 6 business days are needed for documentation and logistics.
Failure to Pay: If payment is not received, the order is moved to external storage, with costs charged to the client.
Insurance: Shipping insurance is optional but highly recommended, at an additional 5% of the invoice value. Without insurance, we are not responsible for loss or damage after the products leave our facility.
Taxes: Clients are responsible for any applicable import taxes or customs fees.
Address Changes: No address changes can be made once the shipping label is issued. Clients must notify us of any changes to the shipping address before the shipping date at info@clothready.com.

Client-Arranged Shipments

If you arrange your own shipping, all payments must be settled before pickup. You must provide the carrier's name, pickup date, and time to info@clothready.com. Once a shipment leaves our warehouse via a client-arranged pickup, we assume no responsibility for handling, loss, damage, delays, or customs issues.

Returns, Shipping, and Storage

Customers are responsible for all return and reshipping costs. Approved returns must be notified with tracking details within 3 business days.
Unreceived Orders: If a package is returned due to non-receipt, the client must pay for return and reshipping costs. We will hold the parcel for 5 days for re-shipment payment. After this, it will be considered abandoned and recycled. We do not provide long-term storage.

Quality Control & Product Tolerances

Defective Items: An acceptable tolerance is up to 10% of a bulk order. Minor defects within this margin are not eligible for claims.
Samples: Sample production may not perfectly match the final production due to variations in batch dyeing or processes.
Size Tolerance: We work with malleable materials, so size tolerance is unavoidable. For example, chest width has a ±2cm tolerance. This increases by 50% for items with laundry processes or twisted yarns.

Extended Fabric Storage

If a client chooses to store fabrics for an extended period (exceeding 3 months) to reduce lead times, they must accept that any defective pieces resulting from this storage will be sent and charged at the regular cost. The 2% defect margin does not apply. We are not responsible for defects caused by prolonged storage. Additional storage fees may apply after 3 months.

Storage and Handling of Reference Materials

We will store customer-provided samples, fabrics, and accessories for 2 months after a project concludes or is canceled. If not requested back within this period, they will be recycled without notice. Extended storage requires a separate request and fees.

Payment Terms

Production Below $40,000: 100% upfront payment.
Production Over $40,000: 50% upfront, 50% before shipping.
First-Time Clients: 100% upfront payment regardless of order value.
Small Orders: Orders below 150 units per model/color have a 100% price increase per unit; below 50 units, a 200% increase.
Proforma Invoice: Valid for 24 hours. Late payments incur a $55 issuance fee and a $75 analysis fee.
Expedited Samples: An urgency fee of 50% of the sample development cost applies, subject to availability. This fee is refundable if we cannot meet the deadline.
Credit Card Payments: A 10% fee is charged by the payment platform.
Bank Transfers: The client must cover all transaction fees. Payments may take 3-7 business days to clear.

Order Policies

Legal Capacity: By ordering, you confirm you are at least 18 years old.
Pricing: All prices and transactions are in US Dollars (USD) and exclusive of VAT. Customers are responsible for any applicable taxes.
Discounts: A quantity discount is automatically applied at checkout (12.5% for 2-4 pieces; 25% for 5+ pieces). Promotional codes cannot be combined with other discounts or each other.
Order Acceptance: We reserve the right to accept, refuse, or cancel any order. The order is confirmed once you receive an email. Orders are considered final, and changes are not accepted after submission.
Withdrawal: You can cancel an order before production begins. By submitting an order, you agree to the start of production, forfeiting the right of withdrawal.
Lead Time: Our lead time is typically 7 to 14 days from payment receipt. This is an estimate and not guaranteed.
Returns: We do not accept full returns as products are custom-made. We offer exchanges if the product does not match the ordered styling specifications. We are not responsible for incorrect measurements provided by the client. We do not accept returns based on fabric or style preference.
Perfect Fit Guarantee: Offered once per product type. If the fit is unsatisfactory, we will adjust measurements and provide a free replacement. Subsequent replacements for the same product type are at our discretion.
Defective Products: If a product has a major defect (e.g., more than 1.5cm deviation), we will replace it by agreement. You must contact us within 2 months of receiving the order with photos and measurements.

Legal

The risk of goods transfers to you at the time of delivery. Continuing negotiations without signing the conditions document indicates your agreement to these terms. All legal issues are the responsibility of the relevant court based on CLOTHREADY's registered location.